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  • Sunday, September 28, 2003

    Scribbled down on September 28th, 2003 by she
    Posted in Where No Flan Has Gone Before

    This morning and early afternoon was the epitome of a lazy day. I read my paper on the balcony and watched the cows this morning before heading off to take a dip in the hotel pool. I’m finally getting some use out of my new bathing suit.

    Later in the afternoon I went shopping!

    Yasho, Gayatri and I went to Cauvery and the Central Cottage Industries Emporium. Both of these shops carry handicrafts from areas in India and some of the work is absolutely amazing!. Of course, I can’t share any descriptions of what I purchased in my journal, since so many of the purchases are destined to be Christmas gifts for friends and family when I return home.

    Gayatri is a font of information about India crafts and cultural history. I think I have learned more from her in one afternoon that I could have learned from a dozen web sites or guidebooks. She has filled my head with stories of Hindu gods – Ganesha and his childish ways, Krisnha and his many wives – crafts and history. I have decided I need to have a statue of Ganesha in my home. He is the remover of all obstacles and I am in constant need of similar assistance.

    In the Cauvery, Gayatri pointed out a wooden carving depicting the story of the floods and the ark. Noah’s ark is one of the few stories that exists across a number of different religions in one form or another. It appears in the Hindu bible, Moslem texts, and the Christian bible. Despite all the differences culturally and in religion, some things remain constant.

    After my afternoon shopping, I know how to tell if sandalwood is real (scratch the wood and smell the paste), how to tell the difference between plastic or wood paper mache objects, and where to buy the best silk and jewelry (Madras). As we wandered the shops, Gayatri and Yasho told me all about how the various embroideries and paintings were completed and I do not think there is enough room in my suitcase to fit all of the things I would like to bring home with me.

    In the Central Cottage Industries Emporium, there was a glass case with a selection of jewelry that would normally be worn in a traditional wedding ceremony. Unfortunately, visitors were not allowed to take photographs, so I was unable to take pictures of the various pieces. Suffice to say, any bride would be weighed down by the many pieces worn in the hair, ears or about the neck!

    Gayatri is returning to Madras today and is catching the 10 pm train. She will arrive at 5am and be just in time to freshen up and head off to work. We are trying to arrange a weekend trip to Madras in a few weeks and Gayatri assures me that this is the place to purchase the best sarees.

    I forgot my glasses in the backseat of the car this evening. I called the chauffeur, and rather than making him come all the way back out to the hotel to drop them off, I’ve asked him to bring them tomorrow morning. Good thing I left them in the backseat of the car and not in one of the shops…

    Dinner was Chicken Dannan with rice and was absolutely heavenly. So many of the others in the restaurant are eating western foods, but I want to try as many new things as possible.

    I’ve got to go to bed early today, as we’re at work for 6am. In order to arrive on time tomorrow, I need to get a good night sleep. I’ve a need to rise early.


    Week one wrap up.

    Scribbled down on September 28th, 2003 by she
    Posted in Where No Flan Has Gone Before

    aka “So, what are your impressions of India so far?

    • I think I’m in danger of being spoiled rotten. Everyone is so kind and friendly. The North American service industry can’t compete with the service related sectors in India. While I can still say that we have better service standards than the UK, our waiters and hotel staff seem rude and unhelpful compared to the workers in India.
    • You have to be a local or a complete lunatic to drive here – but, if you can drive in India, you can likely drive safely drive anywhere in the world.
    • The coffee is heavenly, but portions are way too small compared to what I’m used to. You’d have to drink 6 cups of coffee to get a similar serving to an extra large coffee from Tim Horton’s.
    • Some of the shops and streets remind me of Nogales, Mexico. They are often 3 sided buildings or rooms, some have a built in counter at the front of them. I think the closest thing I can compare them to (by North American standards) are the game booths at carnivals. Other than Mexico, I’ve only ever seen something similar to this in sections of the UK markets.
    • Randy and Robert (co-workers who were sent to Delhi in the past) were right. I am completely astounded by the poverty surrounding me. It’s hard not to feel guilty about the standard of living we have at home when you see people living in tents pitched at the side of the road, or learn about their average monthly income. After seeing some of the housing conditions in India, I don’t think I can ever complain about sub- standard military housing in Canada ever again.
    • Stray dogs are everywhere, but I’ve yet to see a single cat in India.


    pay no attention to the man behind the curtain

    Scribbled down on September 28th, 2003 by she
    Posted in Where No Flan Has Gone Before

    Still curious?

    If the answers to your questions aren’t found below, then you’re out of luck.

    Who
    And introducing the star of our show… Me.

    Supporting cast includes:

    • Drew – CF AVS Tech. Edmonton, AB Canada
    • Linda – Director. Jacksonville, FL USA
    • Anand – Team Leader. Winnipeg, MB Canada
    • Bill – Special Guest Star. Akron, OH USA
    • Faranak – Manager, Operations. Winnipeg, MB Canada
    • Manish – Sr Manager, Operations. Bangalore, India
    • Yasho – Manager, Training. Bangalore, India
    • Faisal – Program Trainer. Bangalore, India
    • Gayatri – Yasho’s sister
    • Bindu – Agent. Bangalore, India
    • Divya – Agent. Bangalore, India
    • Sahana – Quality Agent. Bangalore, India
    • Lance – Miracle worker. Winnipeg, MB Canada
    • Arpit – Sahana’s friend. Mumbia, India

    Occasionally in my ramblings I may make mention of someone who you may not be familiar with. Most of them will be co-workers in Canada, the US, or in India. People I expect I’ll make reference to at some point during this journal are listed above.

    What
    I decided to create this journal to provide both a personal record of my travels and a quick and easy way for the people I love back home to vicariously experience my voyage.

    While in India, I expect to be in regular contact with my co-workers in North America.

    Unfortunately, the costs of calling home are somewhat prohibitive for my budget, so I’m planning on using this site as an additional method of communicating with my friends and family at home.

    When
    The journey begins on 09/22/03. I’ll remain in India through 11/07/03, when I return to North America.

    I arrive back in North America on 11/09/03 and plan to sleep for days.

    Where
    Bangalore, India

    Bangalore is located in the southern section part of the state of Karnataka, in the southern region of India. It is 3,113 feet above sea level, on top of a ridge in the Karnataka plateau. The mean temperature in the warmest month (April) is 27.1 C and in the coldest month (January) is 20.4 C. The temperature during the day rarely exceeds 34 C in summer (April and May) and seldom falls below 15.5 C on winter nights (December, January, and February).

    Bangalore receives the benefit of the South West and North East monsoons. The average annual rainfall is 87 cm. October and November are rainy months, but the downpour during these months is only 17cms on average.

    Bangalore is the capital city of the southern Indian state of Karnataka. Legend has it that the name Bangalore comes from “boiled beans” (Benda Kaluru), which was served by a humble old lady to a hungry ruler in the 10th century.

    It is the fastest growing city in Asia, home to well over 6 million people and the base for over 1 million industries. It is the fifth largest city in India and is also knows as the Garden City because of its’ many beautiful gardens and parks. Though the origin of Bangalore is ancient, the present day city was founded in the 16th century and has since continued to be an important administrative center. Because of the high concentration of IT industry, it is also known as the Silicon Valley of India.

    While in India, I’m staying at The Leela Palace – Bangalore.

    Why
    The quick answer is that it’s a once in a lifetime opportunity to explore an area of the world I might not otherwise have access to.

    I love to travel and have always considered it to be the best part of my job. I’ve enjoyed the opportunity to get to know new people, experience new cultures and trains of thought.

    Drew and I have often talked about the degree of travel that is involved in our jobs and both agree that when any opportunity to travel arises – we should jump on it immediately without having to ask permission first. It might sound like a novel way to approach business travel when you’re married – but when you’re married to a member of the Canadian Forces, it makes perfect sense. Due to the nature of his career, he doesn’t often have a say in where he’s going or for how long he’ll be away. While we were fortunate when we lived in Winnipeg and I traveled to the US on business more often than he was away, times do arise where he is gone for long stretches of time.

    Prior to India, my work related travel has been limited to Winnipeg MB, Jacksonville FL, Memphis TN, and Tucson AZ.


    Saturday, September 27, 2003

    Scribbled down on September 27th, 2003 by she
    Posted in Where No Flan Has Gone Before

    Today I was incredibly lazy. I spent most of the day and evening hours sleeping. I think jet leg – or my lack of sleep on the previous night – has finally caught up with me.

    Faisal, Yasho, Gayatri (Yasho’s younger sister), and I met for supper at 21:00. It was strange eating so late, but there were a number of people eating at the various restaurants while we were there.

    In India, people do not often use last names. A person is only known by their first name – or in the case of a married woman, her husband’s first initial appears before her name. Because of this, it’s difficult to trace who is related to whom without asking or being told the relationship.

    For dinner, we went to the Royal Afghan at the Sheraton. Yasho worked in the hotel industry for a number of years and both she and her husband Hari worked at this Sheraton hotel. Hari was working this evening, so I had an opportunity to meet him tonight as well.

    For dinner, we ate food from northern India. Yasho ordered chicken, prawns a lentil dish, roti and naan breads. It was wonderful. Yasho tells me that it takes very special training in order to cook in the tandoori ovens. The ovens are over 500 degrees and chefs place their bare hands into them in order to handle the food. When she was training to be a chef, learning to work with the tandori ovens was one of the most exciting points of her training.

    Everyone agreed that I need to visit Hyderabad and Madras before leaving India. Faisal suggests we make a group trip of visiting Madras and that we should go by train, as it is a unique experience in India. I have read about traveling via train in India – and t is highly recommended that you travel at least once via train before you leave the country, so I am looking forward to a weekend trip to another city.

    Cultural differences were the dominant dinner topics. Gayatri husband lives in Detroit and she has been to both the US and Canada. We discussed the different levels of service in the various countries. Gayatri mentioned how surprised she was when she was staying in US hotels that she was expected to serve her own breakfast and put her own milk and sugar into her coffee. Faisal mentioned that when he was in Jacksonville, Dan cleaned up the orange juice he had spilled. Both of these things would not occur in India. Hotel breakfast service – where you put together your own meal from a buffet – was an area that seemed to especially surprise my India hosts. Gayatri said that in India, if she had asked how to make a Waffle in India, you would be told how the server made it, how his father made them, and his father before him. During the explanation, she said that you’d have 10 waffles made for you by the server and all would be sitting on your plate.

    Yasho suggested that the difference in service is directly related to our cultures. In India, people are attentive and polite, always ready to serve, because it wouldn’t occur to them to be anything else. Yesterday, when I expressed feelings of guilt for making my chauffeur wait in a parking lot while I was working, Faisal advised that this was normal for all taxi drivers. Unlike North America, where many taxi drivers are educated, Faisal advised that those who hold the position drivers in India are not. He also advised that the sheer numbers of educated and uneducated workers in India plays a role in the level of service you experience when at a hotel or restaurant. Labour is very cheap, and it makes good business sense of for upper class hotels and restaurants to hire a higher number of concierges and waiters in proportion to the guests they are serving. Having a large support staff ensures that you do not wait long for service or assistance in India, like you would in Canada or the US.

    I told a story relating to Drews’ experience in Amsterdam a few years ago. After eating a meal in a restaurant, he and a number of his fellow co-workers stacked their plates in an orderly fashion at set them to the side of the table. In Canada, it’s considered polite to clear up after yourself and it is common for Canadians to stack their plates if they liked the food and service in order to ensure the waiter or waitress has less work to pick up after you. However, In Amsterdam, this behaviour was considered shocking. The stacking of plates has an entirely different meaning. Instead of conveying pleasure with the service, it implies that you hated both the food and the service and are attempting to leave the restaurant as quickly as possible. This same attitude exists in India. It would be a supreme insult to the staff if you were to stack your plates or move them to the side after a meal. While it will be strange for me, I will have to make every effort to leave my place setting as is when a meal is complete.

    Faisal was surprised to learn that in Canada, our health care coverage is provided by the government and we do not have to pay for life saving surgery or trips to the hospital due to illness. Like Americans, Indians pay for trips to the doctor or hospital and many people can not afford basic health care which Canadians take for granted.

    Gayatri mentions that many people are immigrating to Canada and that she has asked her husband about moving from the US to Canada in a few years. The climate change would be extreme based on what I’ve experienced while in India, but the culture of tolerance and acceptance in Canada appeals to many India citizens.

    My biggest surprise was related to marriage.

    Faisal had mentioned that I should attend an India wedding while I was here, as it is an amazing experience and great fun. When I asked if he knew someone who was getting married in order to wrangle an invite, he jokingly suggested calling his mother and asking him to arrange one for him while I was there. At least, I think he was joking. He says his father is always threatening to marry him off because he has too many late weekend nights partying. When I said I’d never be able to marry someone selected by my parents, Faisal advised that his mother knew his tastes and would pick a good mate.

    In North America, it is normal to choose your own mate and arranged marriages are extremely rare. In India, the concept of selecting your own mate is quite foreign. Gayatri explained that her marriage was not an arranged one, and because she and her husband had met and chosen to get married on their own, they had to wait 6 years in order for their upcoming nuptials to be accepted within their families.

    In India, there is a marriage season (December) and couples would book weddings at marriage halls a year in advance in order to reserve their place. Gayatri had 4 marriage ceremonies – 3 different religious / traditional ones, and a more standard wedding in order to obtain the marriage license for her return trip to the US. Currently, Gayatri currently lives in Madras while her husband stays in Detroit. She is completing her PhD in Bio Chemistry and works at a local government lab. While it is becoming more usual for couples to have a renewal of vows ceremony to celebrate a milestone in their marriage (ie: 10 or 25 years), I can’t imagine having 4 weddings in a period of 2 days!

    Another striking difference is the attitude towards consumerism. India could never be described as a consumer society as we North Americans understand the term. We are very much a culture of instant gratification. We want what we see and we want it now! While in Canada it’s normal for a household to have multiple cars, televisions, VCRs or DVD players, in India people rarely have more than one car shared amongst all family members. North Americans are members of a ‘throw away’ society and believe that bigger is better, while Indians are concerned with ensuring their basic needs are met and that there is little to no wastage of food. Faisal described his shock at the portions of food that are served – describing the concept of upsizing a meal in a fast food restaurant and the amount of waste that often occurs during a restaurant meal.

    Food waste is such a concern in India that is it common for notices to be posted in buffets advising customers not too put too much food on their plates. If they are hungry at the end of their meal, they may return for seconds. In the Convergys cafeteria, there are pictures on a bulletin board with the caption ‘actual food waste occurring’ and pictures of food being thrown out in the garbage bins.

    Size was also another noticeable difference. In North America, my 5’3”stature is considered petite and I am considered shorter than the average woman. In India, women are tiny, often 5’or under. Rather than being seen as short, I am considered to be tall for a woman. Gayatri spoke of attempting to shop for clothes in the US and how strange it was to try and buy clothing based on her concept of size. In stores, clothes ranged from sizes 4 to 16, and she – thinking that she was bigger based on Indian standards, tried on clothes in the 12-16 range. Of course, since she is tiny by North American standards, the clothes floated on her and were miles too large. Faisal mentioned his attempts to purchase a shirt in the US. He had tried on a mens small, but it was so large on him that he had to go to the childrens department and purchase a childs’ medium in order to get clothing to fit his shape and size.

    Obesity is also a European and North American phenomenon. Gayatri , who by our standards would be considered overly thin, advises me that she’s considered to be quite large by Indian standards. At approximately 5’5”(by my eye), she is considered to be both tall and broad shouldered. The idea of a 200-400 lb person, something which has been on the increase in both Canada and the US, is something that most Indians can’t understand unless they have traveled to the US or Canada and seen such people for themselves.

    While there are many differences, some things remain the same no matter where you are in the world. We talked about when we were children, our families knew everyone in our local area and we were often sent out to play for hours on end with no supervision. Now, people don’t seem to know their neighbours as well, and people are more wary of letting their children roam free unsupervised. While it has not reached the extremes in India as it has in North America, it seems that some things are becoming a world wide phenomenon.

    It is 23:30 and we had spent over 2 hours in the restaurant eating a leisurely dinner. During that time, the wait staff was attentive but not once did they attempt to hurry us along or encourage us to leave.

    The Lycra MTV Style Awards party was taking place in the Hotel while we were there, and Hari managed to get Faisal and I into the party. We spend 15 minutes looking around, watching the youth dance and party it up to extremely loud music. Faisal advises that this is a good party and that similar parties are very common in Bangalore. In order to get into the party, you need to obtain a pass. As with the US and Canada, getting a pass is based on who you know. The remainder of the people attending would have won tickets in a contest. I’ve come ¾ of the way across the world and have finally made it to my first MTV party. Look out Hollywood, here I come!

    Faisal, Yasho, Gayatri, and I leave the Sheraton and hop into the car to go home.

    In the car, I mentioned that I had seen a number of dogs throughout the city, but had not yet seen a cat. Gayatri told me that there are a number of cats in India, but that they are very different from cats in North America. The friendly domestic cat living in a house or apartment in Canada is not the norm in India. Instead of socialized lap cats, almost all of the cats in India are feral, and are rarely seen. Even cats that live in peoples homes are more feral than domesticated. I’m told that if you put out fish or chicken bones, you will quickly see cats. Otherwise, they are not normally easily seen. As strays, feral dogs and cats often scavenge food and regularly eat chicken bones. In Canada, we go out of our way to ensure that our domesticated dogs and cats don’t eat chicken bones – to ensure that they don’t choke or perforate their stomachs or digestive tracts.

    After dinner, we visited Yasho’s home. It is a bright spacious apartment and you ride an ancient elevator to reach her home. Yasho loves antiques and many of her furnishings are older than most of my country. The woven cane seats are wonderful and just the perfect height – my feet touch the ground when I’m sitting in them. Gayatri tells a hilarious story of Hari’s visiting cousin falling through the chair he was sitting on.

    Tomorrow is a big day with plenty of shopping planned. We are meeting outside of a music store on Brigade road at 12:30 and Gayatri warns me that Yasho will walk me off of my feet if I do not have a set plan for what I want to buy. Since I’m as interested in seeing the shopping districts and wandering about looking at the streets and people, I tell Gayatri that I’m well prepared to walk miles to keep up with Yasho.


    Friday, September 26, 2003

    Scribbled down on September 26th, 2003 by she
    Posted in Where No Flan Has Gone Before

    Today is going to be a bad day.

    I set my alarm clock to wake me at 8:30 am, so that I could have a leisurely morning wandering the Leela galleria (shopping complex attached to the Leela Palace hotel) before heading into work this afternoon. At 6:30, I was awakened by the phone. In my fuzzy state, I thought I had slept through my alarm clock and that it was already 13:00. When I asked the desk clerk what time it was, he told me it was 6:30 and seemed surprised when I asked if it wasn’t early afternoon. Apparently, the driver misunderstood me and thought I wanted to be picked up at 6:30 am instead of 13:00! I’m not sure where the communications breakdown occurred. I know I confirmed with the driver that I didn’t require him until 13:00 at least 2x before getting out of the car and once after exiting. The front desk clerk informed me he will be advising the drive to come back at 13:00 and apologized for waking me. I’m having flashbacks to all the times people have told me I speak too softly and am difficult to hear. Unfortunately, to my ears I sound like I’m shouting and worry about raising my voice and offending someone.

    Unfortunately, once I’m awake, I’m up for the day. I desperately tried to get back to sleep to no avail. I counted sheep, played tetris, tried reading in bed… nothing worked. So, I’m 2.5 hours short on sleep, groggy, and not functioning as well as I’d like to be considering all I have to do at work today.

    I will have to confirm with Manish, Faisal and Yasho that there are no plans to go out this evening, because I know I won’t be awake enough later this evening to enjoy anything.

    It was raining this morning when I woke up. Not a hard rain, but a steady one. I think I’ll need to bring my raincoat with me when I go outside. I looked out the window expecting to see the cows at their morning grazing ritual, but they aren’t anywhere in sight.

    Since I’m so sluggish, I decide to put off visiting the leela galleria until tomorrow and read my morning newspaper.

    Perhaps Yasho will be free to go shopping tomorrow.

    The internet connection still isn’t functioning in the room, so I don’t have an opportunity to post my journal to my web site as of yet. Hopefully, that will be resolved by the time I arrive back at my room tonight. Other than a quick phone call to Faranak yesterday and a conference call with Deanna, I haven’t spoken to anyone from North America since I left. I miss Drew, the cats and even the dog.

    The newspapers mention crones and lahks and I get the impression it’s a numerical value. Since I can’t look it up on the net, I’m going to ask someone at work what the value is. I don’t think it’s a million, since the numbers don’t match what I’ve already learned about population and industry.

    I need to ask Manish and Faisal about food. Yesterday, they both recommended I stick with continental cuisine (such as pizza and spaghetti) for a few days before attempting any local fare. At the time, I didn’t think to mention that Drew and I frequently pick up East Indian take-away and that eating many of the dishes on the menu would not be new to me.

    I think I’m going crazy. For the last few mornings, I could have sworn I heard the dulcet tones of Scottish bagpipes from my balcony. When I asked a concierge about it, he looked at me like I was completely bonkers!

    I’ve decided that starting this journal was a very good idea. While some of this may be boring to a few of the readers, I know I’d be spending hours on the phone to Drew, Gin and my parents trying to describe India. As it is, my daily journal entries are a lot longer than I ever expected them to be.

    – Break for work –

    I discovered that I can’t upload files to my account when I’m accessing the ftp site from outside of the shaw network. Thanks to a fellow shaw user back home, the first batch of files were successfully uploaded this afternoon (IST) after I emailed them to his account. Lance, you’re the best!

    Mission accomplished. I connected with Anand and have extra chocolate bars, malox, and business cards added to his ‘to do’ list before he arrives. Since I don’t have any CAD on hand, I’ve offered to pay him in Rupees 😉 I hope he accepts personal cheques for cdn funds.

    Yasho, Faisal, and I will be going shopping on Sunday and she’s promised to teach me how to wear a saree. Faisal tells me that everyone looks beautiful in a saree and that it’s one of the most flattering pieces of clothing a person can wear. He thinks I should buy at least one very fancy and expensive saree to treat myself and I agree completely.

    I learned something new today. Apparently, ‘Sheela’ (without the gh) is a very common Indian name. Yasho told me this afternoon when we were busy gabbing about our upcoming shopping session and travels. Yasho has been to Canada (Ontario and Quebec) and we had lots to talk about – busily sharing impressions of our two countries.

    Despite Faisal’s nervousness, I survived eating a snack in the cafeteria today. The food was wonderful! Tomorrow we’re going to a famous Indian restaurant to sample more of the local fare.

    Driving home, I noticed that all the cars and motorcycles have their high beams on. The roads have few street lights and everyone just flashes on their brights to see. It’s blinding, and when ppl are driving in opposite directions, they’re always flashing the lights from brights to off. I guess no one has heard of running lights… I don’t know why I didn’t notice this on the ride home yesterday. I guess I was so taken with looking at the temples and shops from the side window of the car that I wasn’t paying attention to what was going on ahead of me.

    I’ve decided to act completely touristy and take pictures of the hotel lobby before I leave. It’s an immense marble room, and I doubt anyone will believe the size and beauty of it if I don’t have proof to back it up. While I’m at it, I’m going to take some pictures of the side and back gardens too. I think I’ll wait a few days before I do either though. I want to save my batteries for the site seeing / shopping on Sunday.

    When I entered the hotel this evening, there was a string quartet playing chamber music in the lobby. The front entrance was lit up and it was absolutely beautiful. It gets dark here so quickly that it’s hard to take a good picture in the evening, but I’m definitely going to try.

    Ok, don’t laugh. I did one completely touristy thing today. I took pictures of the hotel suite. The bathroom made me do it… honest! The marble floors and counters were calling to my camera and I fell victim to their cries.

    The internet connection was working tonight, so I spent a long time on AIM talking to Drew, Manish, Faranak and Anand. Manish reviewed the site and corrected the error – it’s a Hindu temple, Hindi refers to the religion – so I fixed it on the pages stored on my hard drive. I won’t be able to sent the next upload until sometime early next week, so I informed him the site won’t be corrected for a few days.

    During my AIM conversation with Manish, I learned many new things. Having an online journal is handy, since I got the answers to questions I forgot to ask at work today through AIM. Manish tells me that 50 Rupees is too much for a tip, and that most Indians would tip a concierge 10 – 20 Rupees. He also informed me that Indians on average have save 25% of their salaries. That’s much higher than the North American savings rate, which often tops out at 10%. Indians also don’t carry a high personal dept load like North Americans do. Credit cards are normally paid off each month, and less than 1% of the population rolls their credit card balance over to the next month.

    I also learned that a crore is 10 million and a lahk is 100,000.

    I must still be confused about the date / time. The first portion of the web site was uploaded on 09/26/03, but my revision date lists 09/27/03. I think everyone noticed that but me! I’ll make sure it’s correct on the next upload.